Refund Policy

For Return And Exchange

All items to be returned/exchanged/refunded must meet the following conditions:

• Returns are accepted on Sarees only. Jewellery & Blouses are not eligible for returns/exchanges/refunds.
• A return request must be raised within 24 hours of receiving the product by mailing us with your order ID and necessary information.
• All returned products should be completely unused and unhampered.
• All original packaging of the product should be intact.
• Studio Kokum reserves the right to do a thorough quality check before issuing refunds or exchanges.

We will not be able to support exchange/returns if:

• Exchange request is made outside the specified time frame of 24 hours.
• Product is damaged because of use.
• Product is damaged due to non-adherence to wash and care instructions.
• Customized or tailor-made products.
• Products with tampered or missing price tags.
• Items returned without original packaging and bills.

Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and returned back at customer’s expense.

Defective Or Damaged Products

If you receive defective or damaged products, please notify us within 24 hours with your order ID and pictures at kokumcare@gmail.com.

If the package appears tampered, do not accept delivery and notify us immediately. If delivery is accepted, it will be assumed the package was received securely.

Exchange And Refund Policy

• Exchanges are accepted on Sarees only.
• Customized products with Fall and Picot are not eligible.
• Please mail us within 24 hours of receiving the product with order details.
• After confirmation, ship the product back within 7 days.
• Shipping charges are borne by us only in case of defect.
• Refunds processed within 4-7 days after quality check.
• Refunds are issued to the original mode of payment.

Studio Kokum reserves the right to cancel any order without explanation and ensure refunds are processed within reasonable time.